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Privacy Policy

Last Updated: 12/04/24

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1) INTRODUCTION

This Privacy Policy explains how Tito’s Mexican Restaurants and Pueblo Real Mexican Restaurant ("we," "us," "our," or "the Restaurants") collect, use, and protect your information. This policy applies when you use our website, mobile app, participate in our rewards program, place online orders, request catering services, or visit our restaurants. By using our services, you consent to the practices described in this policy.

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2) INFORMATION WE COLLECT

a) Direct Information You Provide. When you interact with our services, you may voluntarily provide personal information to us. This information may include your name, contact information, delivery address, payment details, dining preferences, dietary restrictions, date of birth (for rewards program purposes), order history, and any special requests or instructions you provide to us. We collect this information only when you choose to provide it to us through our various service channels.

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b) Automatic Information. When you use our website or mobile app, certain information is automatically collected through standard web technologies. This information includes your device type and operating system, IP address, browser type and settings, pages visited within our sites, timing and duration of visits, order patterns, and location information when enabled through your device settings. We also collect technical information such as mobile device unique identifiers, diagnostic data, and usage patterns to improve our services.

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3) HOW WE USE YOUR INFORMATION We use the information we collect to provide, maintain, and improve our services. This includes:

  • Processing your orders and payments

  • Facilitating deliveries

  • Managing your rewards program membership

  • Sending promotional offers and updates (with permission)

  • Enhancing menu offerings and services

  • Maintaining platform security

  • Responding to inquiries

  • Providing catering services

  • Analyzing usage patterns

  • Improving user experience

  • Facilitating SMS communications for transactional updates and promotional purposes

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4) INFORMATION SHARING

a) Service Providers. We share necessary information with trusted service providers who assist in operating our business. These partners include:

  • Paytronix (rewards program)

  • Olo (online ordering)

  • Tripleseat (catering services)

  • Card Foundary (gift card services)

  • Card Market (gift card services)

  • Payment processors

  • Analytics providers

  • Marketing service providers

  • IT service providers

b) Business Operations.

Within our business operations, we share information as needed with our restaurant locations, delivery partners, and marketing services (with consent). All sharing is governed by confidentiality agreements and limited to specific business purposes.

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5) MOBILE APP PRIVACY

a) App Permissions. Our mobile app requires certain permissions to function properly:

  • Location services (for restaurant locating and delivery)

  • Camera access (for QR code scanning)

  • Storage access (for saving preferences)

  • Push notifications (for order updates and offers)

b) Background Data Collection. The app may collect data while running in the background, including:

  • Location updates for delivery tracking

  • Order status monitoring

  • Reward point accumulation

  • Push notification management

 

6) SOCIAL MEDIA INTEGRATION

a) Social Media Connections. We may offer the ability to connect through:

  • Google

  • Facebook

  • Instagram

  • Twitter

  • LinkedIn

b) Social Media Data. When you connect through social media, we may collect:

  • Profile information

  • Public profile data

  • Email address

  • Friends lists (with permission)

  • Social sharing activities

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7) PAYMENT PROCESSING

a) Payment Methods. We accept payments through:

  • Credit/debit cards

  • Digital wallets

  • Apple Pay

  • Google Pay

  • In-app purchases

  • Gift cards

b) Payment Security. All payment processing is handled by certified providers:

  • Point-of-sale systems

  • Online payment processors

  • Mobile payment systems

  • No credit card information is stored on our servers.

 

8) MARKETING COMMUNICATIONS

a) Types of Communications. We may send:

  • Special offers

  • Loyalty rewards

  • Birthday rewards

  • Restaurant updates

  • Event information

  • Order confirmations

  • Service updates

b) Communication Preferences. You can control communications through:

  • Email preferences

  • App settings

  • Account settings

  • Direct contact

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9) SMS OPT-IN/OUT POLICY

  • Opting In to SMS Communications. By providing your mobile number, you agree to receive SMS communications from Tito’s Mexican Restaurants and Pueblo Real Mexican Restaurant (“the Restaurants”), including order updates, promotional offers, and rewards notifications. Message frequency may vary. Standard message and data rates may apply.

  • Opting Out of SMS Communications. You can opt out of receiving SMS communications at any time by replying “STOP” to any SMS message we send. You may also contact us directly at Hello@TitosMexicanRestaurant.com to request removal from our SMS list. After opting out, you may still receive SMS messages necessary for transactional or account-related purposes (e.g., order confirmations).

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10) SECURITY AND DATA PROTECTION

a) Security Measures. We implement:

  • Encrypted data transmission

  • Secure payment processing

  • Access controls

  • Regular security updates

  • Employee training

  • Incident response procedures

  • SMS communications are sent through secure service providers with data encryption and access controls to protect your personal information.

b) Data Breach Procedures. In case of a data breach, we will:

  • Investigate the incident

  • Notify affected users

  • Contact authorities if required

  • Take corrective action

  • Follow Tennessee notification laws

c) SMS Data Usage.

  • We use SMS for communication purposes only.

  • We do not sell or share your mobile number with third-party marketers.

  • Your data is handled securely in accordance with this Privacy Policy.

 

11) YOUR RIGHTS AND CHOICES. You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Delete your account

  • Opt-out of marketing

  • Control app permissions

  • Manage location services

  • Request data deletion

  • Manage SMS preferences by replying ‘STOP’ to opt out or contacting us directly to update communication preferences.

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12) CHILDREN'S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect information from children. Parents can request deletion of any inadvertently collected information.

 

13) LOCATION SERVICES

a) Location Usage. We use location data for:

  • Restaurant locating

  • Delivery services

  • Order timing

  • Local promotions

 

14) Location Controls

You can control location sharing through:

  • Device settings

  • App permissions

  • Account preferences

 

15) ANALYTICS AND TRACKING

a) Analytics Tools. We use:

  • Google Analytics

  • App usage analytics

  • Order pattern analysis

  • Customer preference tracking

b) Tracking Options. You can opt out of:

  • Analytics tracking

  • Usage monitoring

  • Marketing analysis

  • Behavioral tracking

 

16) THIRD-PARTY SERVICES

Our services may link to third-party platforms. Their privacy practices are governed by their own policies. Review their policies before use.

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17) DATA RETENTION

We retain information:

  • While accounts are active

  • As required by law

  • For business purposes

  • Per Tennessee regulations

 

18) CHANGES TO POLICY

Policy updates will be:

  • Posted on our website

  • Noted in the app

  • Emailed to members

  • Dated for reference

 

19) TENNESSEE PRIVACY RIGHTS

We comply with all applicable Tennessee Privacy laws, Consumer Protection Laws, and Electronic Transaction Laws

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20) CONTACT INFORMATION

Tito’s Mexican Restaurant
1344 W. Main St.
Franklin, TN 37064

Email: JJJMexicanRestaurants@live.com

Phone: 615.761.0999

 

21) SERVICE PROVIDER POLICIES For detailed privacy policies of our service providers:

 

Please note that while we strive to work with reputable third-party services, we have no control over and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

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END OF PRIVACY POLICY

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